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The Importance of Customer Service Training
By: Clare Curley - November 2009 - HR and Workforce Advice
Quality customer service is often key to a healthy, profitable business since it can often make or break a client relationship. When employees have direct, daily contact with customers, it is imperative they acquire the necessary customer service skills to work with clients effectively.


High School Students Win Sustainability Solutions Competition
By: Elizabeth Cotner - November 2009 - News
Three high school students with a passion for going green promoted their school’s sustainable facility in a national competition. They not only placed first, but continue to educate others about the importance of renewable energy through their winning Web site.


Commercial Plumbing Trends
By: Jenn Danko - November 2009 - Industry Trends
From high efficiency toilets to tankless water heaters, green design is becoming a cost effective staple of commercial bathrooms. What do clients demand—and how can you help identify the products that are right for them?


Prioritizing Innovation
By: Laura Schlereth - November 2009 - Tools and Technology
Small innovations, when properly planned, prioritized and implemented on a regular basis, can result in huge efficiencies and cost savings for small businesses in the construction industry—a valued goal in any market climate.


Marketing to Women
By: Laura Schlereth - November 2009 - Industry Trends
Marketing to women is an under-utilized tactic for most businesses. But if you want to increase your clientele, it’s important to start paying more attention to the details and creating designs that address the female perspective.


Your Home: Saving Money With Energy Star Appliances
By: Your Local Independent Contractor and Lowe's - November 2009 - How To Articles


November 2009: New LowesForPros Articles & Features
By: LowesForPros Staff - November 2009 - News


Branding for Success (Part 3): Getting Your Employees to Understand the Brand
By: Dennis McCafferty - October 2009 - How To Articles
Launching a great brand will fuel a winning success strategy. But you need employees to understand, accept and then effectively promote your vision for the gameplan to work.


All Work and No Play: Managing the Work-Life Balance
By: Laura Schlereth - October 2009 - HR and Workforce Advice
As a small business owner, it can be easy to get lost in work when trying to ensure the stability of your business. But having a proper work–life balance can be vital to not only your health, but the overall health of your company.


Create a Winter Maintenance Program
By: Laura Schlereth - October 2009 - How To Articles
Winter is often a busy season for plumbers, with many homeowners calling with bursting pipes and damaged hot water heaters. But rather than wait until an emergency strikes, plumbers can generate more business by offering a preemptive winterization plan for customers. Here's how.


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