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Read articles on effective maintenance techniques and strategies to be a proactive facilities maintenance/maintenance professional.

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The Importance of Customer Service Training
By: Clare Curley - November 2009 - HR and Workforce Advice
Quality customer service is often key to a healthy, profitable business since it can often make or break a client relationship. When employees have direct, daily contact with customers, it is imperative they acquire the necessary customer service skills to work with clients effectively.


High School Students Win Sustainability Solutions Competition
By: Elizabeth Cotner - November 2009 - News
Three high school students with a passion for going green promoted their school’s sustainable facility in a national competition. They not only placed first, but continue to educate others about the importance of renewable energy through their winning Web site.


Securing Your Facility: Ensuring Safety in Your Building
By: Clare Curley - November 2009 - Tools and Technology
Maintaining safety requires a facility manager to ensure a security system is regularly maintained, that visitors are monitored and contingency plans are in place for any problems that may arise.


Prioritizing Innovation
By: Laura Schlereth - November 2009 - Tools and Technology
Small innovations, when properly planned, prioritized and implemented on a regular basis, can result in huge efficiencies and cost savings for small businesses in the construction industry—a valued goal in any market climate.


Creative Use of Space
By: Dennis McCafferty - November 2009 - Industry Trends
Facilities managers increase their customer value and reduce their carbon footprint by optimizing square footage in offices, universities and retail centers.


Preparing Your Facility for Winter
By: Laura Schlereth - November 2009 - How To Articles
For a facility manager, getting a facility prepped for winter’s fury is a serious undertaking since precautions can prevent costly damages and potential lawsuits. With proper planning and a mapped out plan of action, FMs can ensure a safe winter season.


Marketing to Women
By: Laura Schlereth - November 2009 - Industry Trends
Marketing to women is an under-utilized tactic for most businesses. But if you want to increase your clientele, it’s important to start paying more attention to the details and creating designs that address the female perspective.


Monitoring Building Operations and Maintenance Contracts
By: Clare Curley - November 2009 - HR and Workforce Advice
Since building operations and maintenance (O&M) is key to a facility’s survival, continually monitoring contracts with those who manage it is necessary to ensure quality service, low costs and an efficient building operation.


Your Home: Saving Money With Energy Star Appliances
By: Your Local Independent Contractor and Lowe's - November 2009 - How To Articles


November 2009: New LowesForPros Articles & Features
By: LowesForPros Staff - November 2009 - News


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